Org. wide Design Maturity Assessment

An assessment to identify short-term investments aimed at increasing product usability, value, and adoption.

Overview

The goal of this application assessment was to pinpoint key areas within compliance products that are best suited for targeted short-term investments intended to enhance usability, increase perceived value, and drive user adoption.

Objective of Assessment

Conduct a data-driven assessment create a foundation for future improvements.

Identify problem areas and opportunities to enhance design and user experience.

Provide initial recommendations to address key issues and improve product performance.

Clarify upcoming priorities and outline steps to maximize product potential and adoption.

Evaluate process maturity and the product team’s structure to support future growth.

Application Nomination

Applications were nominated by team leads for this assessment based on a combination of key factors to ensure the selection prioritized impactful areas for improvement. The criteria included the following

User Experience Challenges: Applications with known usability issues or where user feedback highlighted friction points in workflows, navigation, or overall satisfaction.

Application Performance: Consideration of system performance, including speed, stability, and reliability, particularly in high-traffic or business-critical use cases.

User Base and Adoption: The number of active users and the frequency of use, prioritizing applications that have a significant impact on daily operations or serve a wide user base.

Change Request Complexity: The level of effort and technical difficulty required to implement change requests, ensuring the feasibility of short-term improvements.

Application Complexity: The overall complexity of the application's architecture and functionality, including whether it supports basic features like case management only, or more advanced capabilities such as alert handling, reporting, or integrations with other systems.

Product Nominated

500+

Insights

Assessment Strategy

User Feedback Surveys

Conducted a user satisfaction survey using the industry-standard PSSUQ questionnaire. The survey, sent to approximately 30 users, provided a baseline score reflecting current user satisfaction with the product.

Product Owner Discovery Interview

Held an in-depth interview with the Product Owner to assess the product’s purpose, current status, processes, technology, and background. This included conducting an Agile self-assessment to evaluate process maturity.

Product Usability Review

Performed a usability review of the product using heuristic evaluation methods. UX professionals applied a checklist-based scorecard to identify usability issues and provide a usability score.

Disclaimer

Due to a non-disclosure agreement, I'm unable to share project screens publicly. Please feel free to reach out for more information.

Outcome

The assessment delivered a benchmark score (out of 10) for each product across three key areas: usability, user satisfaction, and process maturity.

A key issues summary and detailed report were shared with product teams, along with a roadmap outlining short- and long-term improvements.

Toolkit resources were provided to help teams scale the initiative and track progress over time.

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This project is under non-disclosure agreement. Please feel free to reach out for more information.